At MK Digital Seva, we provide digital products and customized digital services. This policy explains our cancellation and refund terms.
Customers are requested to carefully review the product or service description before making a purchase.
1. Digital Products
Our digital products may include:
AI Prompt Packs
Canva Templates
PDF Guides
Digital Design Resources
Downloadable Files
Account and login information
Premium Digital Content
Other electronically delivered products
Due to the non-returnable nature of digital products, purchases are generally non-refundable after the digital product has been delivered, downloaded, accessed, or made available to the customer, subject to applicable law.
A refund will generally not be available once:
A download link has been provided
Digital files have been delivered
Premium account access has been activated
Login access to purchased content has been provided
The purchased digital content has been accessed
2. Digital Product Delivery Issue
After verifying the successful payment, we will assist you in obtaining access to the purchased product.If payment is successful but you do not receive access to your purchased digital product, please contact us with your Order ID and registered contact details.
3. Website & Custom Service Cancellation
Website Design, News Portal Development, E-Commerce Development, and other customized digital services may be cancelled before work begins by contacting us.
Once work on a custom project has started, payments are generally non-refundable to the extent they cover work already performed or costs already incurred, subject to applicable law.
4. Domain, Hosting & Third-Party Purchases
Amounts already spent on behalf of the client for domain registration, hosting, premium themes, plugins, software licenses, APIs, or other third-party services may be non-refundable once purchased or activated, subject to the relevant provider's terms and applicable law.
5. Duplicate Payments
If you are accidentally charged more than once for the same order, please contact us with your payment details.After verification, an eligible duplicate payment will be refunded to the applicable payment method.
6. Failed Transactions
If a payment shows as failed but an amount has been deducted from your bank account, the amount may be automatically reversed by the bank or payment service provider.Customers should check the payment status and contact their bank/payment provider if the amount is not automatically reversed within the applicable processing timeframe.You may also contact MK Digital Seva with the relevant transaction details for assistance in verifying the payment status.
7. Approved Refunds
Where a refund is approved or required under applicable law, the refund will generally be initiated to the original payment method used for the transaction.After initiation, the time required for the refund to reflect in the customer's account may depend on the bank, card issuer, UPI provider, or payment gateway involved.
8. How to Request a Cancellation or Refund
To request an eligible cancellation or refund, contact us and provide:
Customer name
Registered mobile number or email
Order ID
Payment/Transaction ID
Product or service purchased
Reason for the request
Contact: +91 8055306463
Email:info@mkdigitalseva.com
We will review eligible requests and respond during our normal business hours.
9. Contact Information
Business Name: MK Digital Seva
Website:mkdigitalseva.in
Mobile / WhatsApp: +91 8055306463
Email:info@mkdigitalseva.com
Business Address:Sayyed Nagar, HadapsarPune, Maharashtra 411028 ,India
Business Hours: Monday to Saturday10:30 AM – 7:00 PM (IST) Sunday: Closed